Shipping policy

Thank you for shopping with Lumorazex. We are committed to providing our customers with a smooth and reliable shipping experience. Please read our Shipping Policy carefully to understand how we process and deliver your orders.

1. ORDER PROCESSING TIME

All orders are typically processed within 1–3 business days after the order is placed.

Please note that processing times may be longer during:

• Holidays
• High-volume periods
• Promotional events
• Unexpected supply chain delays

Orders are not usually processed or shipped on weekends or public holidays.

2. SHIPPING TIME

After your order has been processed and shipped, estimated delivery times are generally:

United States:

7–15 business days

Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on:

• Your location
• Shipping carrier delays
• Weather conditions
• Customs or security checks
• High-volume shipping periods
• Other circumstances beyond our control

3. TOTAL ESTIMATED DELIVERY TIME

The total estimated delivery time includes both order processing and shipping time.

Estimated Total Delivery Time: 8–18 business days

Please note that actual delivery times may vary.

4. SHIPPING COSTS

Shipping costs, if applicable, will be displayed during checkout before you complete your purchase.

We may occasionally offer:

• Free shipping promotions
• Discounted shipping
• Special shipping offers

Any promotional shipping offer may be changed or discontinued at any time.

5. ORDER TRACKING

Once your order has been shipped, you may receive a shipping confirmation email with tracking information, when available.

Please allow 2–7 business days for tracking information to update after the shipment has been dispatched.

Some orders may be shipped from different warehouses or fulfillment centers. As a result, your order may arrive in separate packages.

6. SHIPPING ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address.

Please carefully review your shipping information before placing your order.

Lumorazex is not responsible for orders that cannot be delivered due to:

• Incorrect or incomplete addresses
• Missing apartment or unit numbers
• Incorrect postal codes
• Customer-provided address errors

If you notice an error in your shipping address, please contact us as soon as possible at:

Email: syedakeef4@gmail.com

We cannot guarantee that address changes can be made after an order has been processed or shipped.

7. LOST, DELAYED, OR STOLEN PACKAGES

Once an order has been handed over to the shipping carrier, delivery delays may occasionally occur.

Lumorazex is not responsible for delays caused by shipping carriers or circumstances beyond our reasonable control.

If your tracking information shows that your package has been delivered but you cannot locate it, please:

• Check around your delivery location
• Ask family members or neighbors
• Contact the shipping carrier
• Contact us for assistance

We will do our best to help investigate delivery-related issues.

8. INTERNATIONAL SHIPPING

At this time, Lumorazex primarily ships to customers within the United States.

If international shipping becomes available, additional shipping times, customs duties, taxes, and import charges may apply.

9. CUSTOMS, DUTIES, AND TAXES

For orders shipped within the United States, applicable taxes may be calculated during checkout where required.

For any future international orders, customers may be responsible for customs duties, import taxes, and other charges imposed by their country.

Lumorazex is not responsible for delays caused by customs authorities.

10. SHIPPING DELAYS

While we work hard to ensure that your order arrives within the estimated delivery timeframe, delays may occur.

Shipping delays may be caused by:

• Weather conditions
• Carrier delays
• Customs inspections
• Supply chain disruptions
• High order volumes
• Holidays
• Other unforeseen circumstances

Estimated delivery times are not guaranteed.

11. DAMAGED OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order.

Please include:

• Your order number
• A description of the issue
• Clear photos or videos of the item
• Photos of the packaging, if applicable

We will review your request and work with you to provide an appropriate solution.

For more information, please review our Return & Refund Policy.

12. CONTACT US

If you have any questions regarding your order or this Shipping Policy, please contact us:

Website: https://lumorazex.com

Email: syedakeef4@gmail.com