Refund policy

At Lumorazex, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review our Return & Refund Policy below.

1. RETURN ELIGIBILITY

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be:

• In the same condition that you received it
• Unused and unworn
• In its original packaging
• Accompanied by proof of purchase or order confirmation

To start a return, please contact us at:

Email: syedakeef4@gmail.com

Please do not send your item back without contacting us first. We will provide you with return instructions and the appropriate return address.

2. NON-RETURNABLE ITEMS

Certain items cannot be returned, including:

• Items that have been used or damaged after delivery
• Items without original packaging
• Gift cards
• Clearance or final sale items
• Personalized or customized products, where applicable
• Items returned without prior authorization

For hygiene and safety reasons, certain personal care or hygiene-related products may also be non-returnable once opened or used.

3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:

syedakeef4@gmail.com

Please include:

• Your order number
• A description of the issue
• Clear photos or videos of the product and packaging

After reviewing your request, we will work with you to provide an appropriate solution, which may include a replacement, partial refund, full refund, or another resolution where applicable.

4. RETURN SHIPPING COSTS

Unless the item is damaged, defective, or incorrect, customers are generally responsible for the cost of return shipping.

If your return is approved, we will provide instructions on where to send the product.

Original shipping charges are generally non-refundable unless the return is due to an error on our part.

5. REFUNDS

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If your refund is approved, the refund will be issued to your original payment method.

Please note that your bank, credit card provider, or payment provider may require additional time to process and post the refund.

6. LATE OR MISSING REFUNDS

If you have not received an approved refund, please:

1. Check your bank account again.
2. Contact your credit card company or payment provider.
3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us at:

Email: syedakeef4@gmail.com

7. CANCELLATIONS

Orders may be cancelled or modified within 24 hours of placing the order, provided that the order has not already been processed or shipped.

To request an order cancellation, please contact us as soon as possible at:

syedakeef4@gmail.com

Once an order has been processed or shipped, it may no longer be possible to cancel it. In that case, the order may be subject to our standard return process.

8. EXCHANGES

We replace items only if they are defective, damaged, or incorrect.

If you need an exchange, please contact us at:

Email: syedakeef4@gmail.com

We will provide further instructions based on the availability of the requested item and the circumstances of your request.

9. RETURN PROCESS

To request a return:

1. Contact us at syedakeef4@gmail.com within 30 days of receiving your order.
2. Include your order number and the reason for your return.
3. If your return is approved, we will provide return instructions.
4. Pack the item securely in its original packaging.
5. Send the item according to the instructions provided.
6. Once the returned item is received and inspected, we will process the refund if approved.

Please note that items sent back without first requesting a return may not be accepted.

10. CONTACT US

If you have any questions about our Return & Refund Policy, please contact us:

Website: https://lumorazex.com
Email: syedakeef4@gmail.com